Privacy Policy

Your privacy matters to us at Futrxsys

Last updated: February 15, 2025

Introduction

At Futrxsys, we believe financial literacy should be accessible without compromising your personal information. This privacy policy explains how we collect, use, and protect your data when you engage with our personal finance education platform.

We operate under Bulgarian law and comply with European Union General Data Protection Regulation (GDPR) standards. Our commitment goes beyond legal requirements — we treat your data with the same care we'd want for our own.

Information We Collect

We collect different types of information depending on how you interact with our educational platform. Here's what we gather and why:

Account Information

When you sign up for our learning program, we collect your name, email address, and basic demographic information to personalize your educational experience and track your progress through our courses.

Learning Activity Data

We track which lessons you complete, quiz scores, time spent on materials, and areas where you need additional support. This helps us improve our curriculum and provide better guidance.

Technical Information

Our website collects standard technical data like IP address, browser type, device information, and how you navigate through our platform. We use this to ensure our site works properly across different devices.

Communication Records

When you contact our support team or participate in community discussions, we keep records of these interactions to provide better assistance and improve our services.

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience:

  • Personalizing your learning path based on your progress and areas of interest
  • Sending relevant educational content and program updates via email
  • Improving our platform based on how students interact with different features
  • Providing customer support when you need help with technical issues or content questions
  • Ensuring platform security and preventing fraudulent account activity
  • Complying with legal requirements under Bulgarian and EU law
  • Analyzing learning outcomes to develop better financial education materials

Data Sharing and Third Parties

We don't sell your personal information. Period. However, we do work with carefully selected partners to deliver our educational services:

Service Providers

We use cloud hosting services, email platforms, and analytics tools to operate our website. These companies can only access your data for specific tasks like sending course notifications or hosting our learning management system.

Legal Requirements

In rare cases, we might need to share information to comply with legal obligations, respond to court orders, or protect the safety of our students and staff.

Business Transfers

If Futrxsys were acquired or merged with another company, your information would transfer to the new entity under the same privacy protections outlined in this policy.

Your Rights Under Bulgarian and EU Law

You have significant control over your personal information. Here's what you can do:

Access Your Data

Request a complete copy of all personal information we have about you, including learning progress and account details.

Correct Inaccuracies

Update or fix any incorrect information in your profile or learning records at any time through your account settings.

Delete Your Account

Request complete removal of your personal data from our systems, though we may retain some information for legal compliance.

Limit Processing

Ask us to stop using your data for certain purposes while keeping your account active for essential functions.

Data Portability

Download your learning progress and personal information in a format you can use with other educational platforms.

Withdraw Consent

Opt out of marketing emails or other non-essential communications while maintaining access to your courses.

Data Security Measures

Protecting your information is a top priority. We've implemented multiple layers of security:

  • SSL encryption for all data transmitted between your browser and our servers
  • Regular security audits and vulnerability assessments of our platform
  • Restricted access to personal data — only employees who need it for their job can view your information
  • Secure cloud hosting with automatic backups and disaster recovery procedures
  • Two-factor authentication options for your account to prevent unauthorized access
  • Regular software updates and security patches to protect against new threats

While we take extensive precautions, no system is completely immune to security breaches. If a significant data incident occurs, we'll notify affected users within 72 hours and provide guidance on protecting your accounts.

Data Retention Periods

We don't keep your information forever. Here's how long different types of data remain in our systems:

Active Account Data: Maintained while your account is active and for 2 years after your last login to allow easy reactivation.
Learning Progress: Kept for 5 years after course completion to provide certificates and track long-term educational outcomes.
Support Communications: Retained for 3 years to help resolve future issues and improve our customer service processes.
Financial Records: Stored for 7 years as required by Bulgarian tax and accounting regulations.
Marketing Data: Deleted within 30 days of unsubscribing from our communications or closing your account.

GDPR Compliance for EU Residents

As a Bulgarian company, we fully comply with GDPR requirements. This means you have additional protections if you're located in the European Union:

  • Lawful basis for processing your data (usually contract performance or legitimate interest)
  • Right to file complaints with your local data protection authority
  • Enhanced consent requirements for marketing communications
  • Mandatory data breach notifications within 72 hours
  • Data protection impact assessments for high-risk processing activities

International Data Transfers

Your information primarily stays within the European Union, but some of our service providers operate servers in other countries with adequate data protection standards. When we transfer data outside the EU, we use:

  • European Commission adequacy decisions for approved countries
  • Standard contractual clauses for providers in non-adequate countries
  • Additional safeguards like encryption and access controls during transit

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and track learning progress. We use three types:

Essential Cookies

These keep you logged in and remember your course progress. They're necessary for the platform to function and can't be disabled.

Analytics Cookies

Help us understand which parts of our curriculum are most effective and where students need additional support. You can opt out of these through your browser settings.

Marketing Cookies

Track your interests to suggest relevant courses and educational content. These require your explicit consent and can be disabled at any time.

Changes to This Policy

We review and update this privacy policy annually or when we make significant changes to our platform. When updates occur, we'll:

  • Email active users about important changes at least 30 days before they take effect
  • Post notifications on our website highlighting what's changed
  • Maintain an archive of previous versions so you can see how our practices have evolved
  • Provide clear explanations of how changes might affect your data

Privacy Questions and Concerns

Our data protection team is here to help with any privacy-related questions or requests.

Email: [email protected]

Phone: +359 94 601 737

Address: ul. P.R. Slaveykov 3, 3100 Tsentar, Mezdra, Bulgaria

We respond to privacy requests within 30 days and provide regular updates for complex issues.